ClaimsDashboard

Claims Dashboard

Real-time claims analytics, KPIs, fraud detection and reinsurance recovery tracking

Claims Intake

Register new claim notifications

Assessment

Loss adjuster reports

Settlement

Approve and process payments

Reserving

Outstanding reserves & IBNR

Key Summary Indicators

Total Reported

82

Claims Open

75

Claims Closed

0

Claims Paid

56

Claims Rejected

0

Total Claim Amt

1.6B FRW

Total Paid

1.3B FRW

Fraud Detection & Risk Alerts

Fraud Detection Alerts
3 Alerts

Duplicate Claims

Same policy + date of loss

50

Early Inception Claims

Large claims within 7 days of notification

6

Repeat Claimants

3+ claims from same insured

5

Repeat Claimants (≥3 claims):

⚠ IHS RWANDA LTD8 claims
⚠ COME AND SEE RWANDA/LIGHT HOUSE8 claims
⚠ DAACCO COMPANY LTD8 claims
⚠ RWAMAGANA LEADERS SCHOOL8 claims
⚠ ECOEF LTD8 claims

Status Distribution & Lines of Business

Claims Status Distribution
68%22%9%1%
  • Open
  • Documents Pending
  • Registered
  • Ready for Assessment
Open5668%
Documents Pending1822%
Registered79%
Ready for Assessment11%
Claims by Line of Business

Volume Distribution

Claims vs Settled

05101520Fire126454MotorMarineCargo
  • Total
  • Settled

Financial Monitoring & Loss Ratio

Claims Financial Monitoring

Gross Claims

1.6B FRW

Claims Paid

1.3B FRW

Outstanding

327.8M FRW

Avg Claim Cost

28.3M FRW

Large Loss Claims

4

Largest Claim

76.5M FRW

2021-062021-072021-102022-032023-062023-072024-042024-122025-082025-092026-012026-02080M160M240M320M
  • Incurred
  • Paid
Loss Ratio Monitoring
Loss Ratio: 36.3%

Total Premium

3470.0M FRW

Claims Paid

1259.0M FRW

Loss Ratio

36.3%

2024-042024-122025-082025-092026-012026-022026-032026-042026-052026-062026-072026-100700M1400M2100M2800M0%0.75%1.5%2.25%3%
  • Premium
  • Paid
  • Loss Ratio %

Processing Performance & Geographic Distribution

Claims Processing Performance

Avg Processing Time

87 days

Pending >30 Days

78

Pending >60 Days

78

Awaiting Documents

18

Awaiting Assessment

1

Under Investigation

56

⚠ 78 claim(s) pending for more than 60 days — escalation required.

Oldest Pending Claims:

CLM-2026-25498cyuma
235d
CLM-2026-30372KAMANA Innocent
215d
CLM-2026-42352KAMANA Innocent
215d
CLM-2026-53385KAMANA Innocent
215d
CLM-2026-18772KAMANA Innocent
215d
CLM-2026-56108KAMANA Innocent
215d
CLM-2026-28863KAMANA Innocent
215d
CLM-2026-47631Isimbi Tessa
213d
Claims by Location / Region
UnknownKigali0255075100
Unknown
99%81
Kigali
1%1

Large Claims & Reinsurance Recovery

Large Claims Monitor
4 large claims
55 reinsurable

Claims >50M FRW

4

Total Exposure

305.95M FRW

Sent to Reinsurers

55

01079190005382024

DAACCO COMPANY LTD · 791

76.49M FRW

RI

01079190005382024

DAACCO COMPANY LTD · 791

76.49M FRW

RI

01079190005382024

DAACCO COMPANY LTD · 791

76.49M FRW

RI

01079190005382024

DAACCO COMPANY LTD · 791

76.49M FRW

RI
Reinsurance Recovery Monitoring

Eligible Claims

55

Total Recoverable

34.7M FRW

Amount Recovered

79K FRW

Recovery Pending

34.6M FRW

ReinsurerClaimsRecoverableRecoveredPending
SAZ RE1417.4M FRW0 FRW17.4M FRW
AFRICA RE148.6M FRW0 FRW8.6M FRW
ZEP RE147.0M FRW0 FRW7.0M FRW
CONTINENTAL RE141.7M FRW0 FRW1.7M FRW

Claims Workload Monitoring

Claims Workload Monitoring

Active Officers

2

Avg Settlement

86.9 days

Unassigned

56

Claims per Officer

015304560Unassignednelsonbarakagwira@gmail.comntegereze@gmail.com
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